Southern Maryland's Online Thrift Store
Store Policies
Delivery
Complimentary standard delivery is included on all orders totaling at least $50. If your order total is less than $50, you will only have the option to pick up.
Delivery is available to residential and commercial addresses within Saint Marys, Charles, and Calvert Counties in Southern Maryland.
Delivery routes are planned by location, and orders are typically delivered within 7 days. Delivery dates/times are not guaranteed, and extended lead times may apply for remote and rural areas. All delivery orders must be paid in full upfront - we do not accept COD. Please make sure to provide a good contact number/email when placing a delivery order so that we can provide prompt shipping updates.
Standard delivery service is a no-contact driveway drop. Driver will unload items from truck and leave them outside of the residence in an accessible area. Some items may be delivered disassembled Standard free delivery does not include additional men or equipment necessary to bring items inside, stairs/elevators, assembly/set up, or haul away of old furniture. If delivery is to a multi-unit condo/apartment/office building, complex with gated access, or business with limited receiving hours, you will need to have someone meet the truck at the entrance or loading dock to accept delivery.
Unclaimed Merchandise
Pickup orders will be put into the mobile pickup area within 24 hours of purchase. Buyer will be notified via email when order is ready for pickup and should proceed to the pickup location to collect asap. Merchandise left in the order pickup area longer than 2 weeks from purchase date will be restocked and no store credit given.
Store Credits
Beginning April 14, 2024, store credits will expire 6 months from the date of issue. Any customer with remaining unused store credit issued prior to 4/14/24 will have until 10/14/24 to redeem it. Store credits are non-transferrable, non-refundable, and not redeemable for cash. Store credit can only be used toward the actual cost of merchandise - it cannot be used toward delivery fees, upgraded services, or to reach order minimums.
Order Cancellations
Buyers needing to cancel an order should contact us as soon as possible. Orders can only be cancelled until they are prepared for pickup or delivery. Once an order has been assembled and placed in the pickup area for collection, or has been loaded and is in transit to delivery location, the order can no longer be cancelled. All cancelled orders are refunded as store credit only.
Customers wishing to cancel an order at the time of pickup or delivery (i.e. refusing the item upon seeing it) should refer to our return policy.
Deferred Payments (Formerly Cash Sale Policy)
Beginning April 14, 2024, all online orders must be paid in full at the time they are placed. Buyers can elect to pay directly through the site at checkout using PayPal or credit/debit card, or select manual payment to be invoiced immediately via Cashapp, Venmo, Applepay, Zelle, or Chime upon receipt of your order. All orders will receive itemized order confirmations regardless of payment method used. For web orders, we will no longer be accepting cash payments in person, or allowing buyers to defer payment until the time of pickup due to ongoing abuse of this accommodation. Absolutely no exceptions will be made to this policy.
Cash sales will be permitted at in-person events (including pop-up sales, vendor markets, etc) only.
We reserve the right to refuse future service to cash buyers who have "no-showed", cancelled orders, or refused to pay for items after they have committed to purchasing.
Right to Refuse
We reserve the right to refuse service to any client, past or present, if it is deemed in the best interest of the business. Customers may be banned from making future purchases if they have failed to pay promptly, owe an outstanding balance, failed to collect merchandise (including no-shows/last minute cancellations), or failed to follow any store policy at any time.