FAQ

No, driver is unable to assist with removing items from inside a home or business. All items must be placed outside into an accessible area prior to arrival. Driver should be able to pull a truck and trailer up to the items to load quickly - driveway or curbside placement is ideal.

Our core service area is St. Mary's, Charles, and Calvert Counties in Southern Maryland. We will service surrounding areas on a case by case basis.

We accept a wide variety of household items, including furniture, electronics, appliances, tools, outdoor equipment, building materials, pet supplies, toys and games, sporting goods, housewares, musical instruments, medical equipment, office supplies, clothing, and home decor. All items must be in good, usable condition. Normal cosmetic wear is expected. We will not accept: Items that do not function properly Items that are broken or missing essential/irreplaceable pieces Items that are soiled with urine, feces, vomit, blood, or other bodily fluids Items with strong offensive odor Items from an environment with a pest infestation

Currently, we are not set up as a nonprofit organization, and therefore are unable to provide receipts for charitable donations.

We will not accept items that are not in good usable condition, including: Items that do not function properly Items that are broken or missing essential/irreplaceable pieces Items that are soiled with urine, feces, vomit, blood, or other bodily fluids Items with strong offensive odor Items from an environment with a pest infestation We also do not accept the following types of items: Older style/rear projection TVs Upright pianos

If you are interested in scheduling a furniture pickup, please submit the pickup request form. Please note: We receive a high volume of inquiries. Incomplete forms or requests submitted via any other channel will not be processed.

Pickup service is intended for multi-item loads consisting primarily of larger, bulky pieces. We will pick up single large items on a case-by-case basis. Small loose items such as clothing or housewares can be added to a bulk pickup as long as they are neatly bagged or boxed. If you have a small load with no larger pieces (i.e. only a few bags of clothing, a box of dishes, etc) we can still accept these items, but they would need to be dropped off at our storage location in Mechanicsville, MD instead.

We do not do pre-sale showings. Orders must be placed online and paid in full at the time of purchase. Detailed listings are provided for all available items. We are always happy to share additional photos, details, measurements, or answer specific questions about an item prior to ordering.

All sales are final. We do not offer returns, exchanges, or refunds. Merchandise is sold as-is, where-is, how-is with no warranty or guarantee. Once an order has been marked as "Ready for Pickup" or "Shipped" the order can no longer be cancelled. ​ If upon receipt of your order, you discover any of the following defects, please contact us immediately. An appliance, power tool, or electronic device that does not power on, or does not function correctly when powered on - only if the device was not observed in working order at the time of sale An item that is missing an essential and irreplaceable component - only if this was not disclosed in the item listing or during pre-sale discussions An incorrect size or specification was provided in the item listing or during pre-sale discussions An item is delivered with damages that occurred in transit We will investigate all claims made for the above reasons and resolve these situations promptly. In order for your claim to be considered, the defect must be reported within 24 hours of pickup/drop off. Reports of damages or defects made more than 24 hours after order is fulfilled will not be investigated.

Electronic Payment*: All major credit/debit cards (Visa, Mastercard, Discover, American Express) PayPal Venmo CashApp ApplePay Chime Zelle Pay Over Time/Financing**: PayPal Credit PayPal Pay-in-4 AfterPay *All electronic payments are processed securely. Credit/Debit card payments are processed through an established third party service. **Pay Over Time options are third-party services offered by independent financial institutions not affiliated with Southern Maryland Junk Source. Use of these services is subject to terms and credit approval.

Cash payments are not accepted for online orders. All orders must be prepaid in full electronically at checkout. We will not hold unpaid merchandise, or process an order until payment in full has been received. Buyers are not able to defer payment until the time of pickup/delivery.

Southern Maryland Junk Source is an online resale business based in and serving the southern Maryland area. We offer an alternative to traditional in-store bargain hunting for buyers who prefer the convenience of online shopping. We do not have a physical store or showroom that customers can visit to shop in-person; all products are sold exclusively through our website. Pickup for prepaid online orders is in Mechanicsville, Maryland 20659.